myDid Status Page

[Resolved] Maintenance - Community Studio (Web3 login issue)

Tue, 05 Aug 2025 09:00:00 +0000

⚠️Maintenance – We are currently experiencing an issue with Web3 login on the Community Studio.
Our team is actively working to resolve it.
⏱️ Estimated time to resolution: under investigation. (09:00 UTC — Aug 5)

Maintenance finished - (09:00 UTC — Aug 6)

[Resolved] Maintenance

Mon, 07 Jul 2025 07:00:00 +0000

Maintenance - We would like to inform you that we will be performing scheduled maintenance over the next few days. During this time, there may be intermittent interruptions to our services. Please rest assured that we are working diligently to complete the maintenance as quickly and smoothly as possible. We sincerely apologize for any inconvenience this may cause and appreciate your understanding and patience. Thank you for your continued support. (08:00 UTC — Jul 7)

Maintenance finished - (09:00 UTC — Jul 9)

[Resolved] Test - Planned maintenance

Thu, 03 Jul 2025 14:30:00 +0000

Maintenance - We planned a small maintenance for some services. Estimated time of recovery: 1 hour. (14:30 UTC — Jul 3) Maintenance - Maintenance is finished (16:30 UTC — Jul 3)

[Resolved] Planned maintenance

Thu, 05 Jun 2025 12:00:00 +0000

Maintenance - We planned a maintenance 🔧 for some production services. (12:00 UTC — Jun 5)

Maintenance started - The maintenance has started 🔧. Services might be unavailable. Maximum estimated maintenance time is one hour ⏳, we will update this page regularly 📝. (12:00 UTC — Jun 5)

Maintenance ended - The maintenance has ended 🎉. We are still monitoring impacted services. (12:10 UTC — Jun 5)

[Resolved] Planned maintenance

Mon, 10 Mar 2025 20:00:00 +0000

Maintenance - A maintenance of all myDid services is scheduled for March 10th starting at 8:00 PM (CET) for a maximum duration of 24 hours. During this period, our services will be temporarily unavailable. We are taking all necessary measures to minimize the impact and will keep you informed as soon as they are accessible again. Thank you for your understanding.

[Resolved] Problem with SMS validation and credential issuance

Wed, 05 Feb 2025 12:20:00 +0000

Alert - We received a message from our SMS sending provider that our account is being suspended because of too many SMS send with short links. We are working closely with the platform to resume SMS sending as soon as possible. As a last case solution, we will use SMS codes instead of links. (12:59 UTC — Feb 5)

[Resolved] Planned maintenance

Wed, 08 Jan 2025 09:00:00 +0000

Maintenance - We are deploying a new version of some services. The main website, the studio (and its API) and thus the mobile apps might experience some disruption. If so, please wait few minutes before trying again your action. (09:00 UTC — Jan 8)

[Resolved] Exercise - Downtime of myDid services

Wed, 28 Aug 2024 09:10:00 +0000

Service Downtime Exercise - We are practicing the full restart of our solutions in the event of an attack on our services.

[Resolved] Wallet synchronization issue

Sat, 27 Jul 2024 10:24:00 +0000

Investigating - We’re aware of users experiencing blackchain wallet synchronization problems. It seems to be due to an unavailable machine in our infrastructure. We’re currently investigating. (10:26 UTC — Jul 27)

Increased monitoring - The service is back online, it was a material issue. We are heavily monitoring the machine for few days to see if the problem is solved properly by the host. (10:36 UTC — Jul 28)

[Resolved] Planned maintenance

Thu, 04 Apr 2024 15:00:00 +0000

Planned maintenance - We are deploying a secured load balancing solution between virtual machines. This may cause some disruptions as it touches network configuration of some production machines. If you encounter a problem, wait few minutes, and try again. (15:00 UTC — Apr 4)

End of planned maintenance - No major disruption occured during the configuration. More maintenance will be planned next month to benchmark and use the deployed solution. (16:00 UTC — Apr 5)

[Resolved] Planned maintenance

Mon, 11 Mar 2024 09:00:00 +0000

Planned maintenance - We are updating machines, as well as upgrading performances of the myDid backend applications due to increase in load. You can expect some downtimes/errors on those machines during the week. This page will be updated while maintenance is progressing.

Thank you for your understanding. (09:00 UTC — Mar 11)

Monitoring - We are monitoring stability of machines running services. (09:00 UTC — Mar 18)

End of planned maintenance - Thank you for your patience. (09:00 UTC — Apr 3)

[Resolved] Planned Maintenance

Thu, 07 Dec 2023 15:00:00 +0000

Planned maintenance - Preparing the IT infrastructure for the release of the app, we need to change configuration of the main reverse proxy. This will impact all myDid user.

Expect service resuming on 2023-12-07 at 7PM.

Finished

[Resolved] Support maintenance

Wed, 11 Oct 2023 15:00:00 +0000

Maintenance in progress - Due to changes in the app, a new version of the support website is being worked on.

Maintenance finished

[Resolved] Test alert

Fri, 15 Sep 2023 15:00:00 +0000

This is a test - No real disruption, testing the alert system is still running.

[Resolved] Planned maintenance on production infrastructure

Mon, 17 Jul 2023 09:00:00 +0000

Notice - We planned an update of the production infrastructure. All mentioned services will be down for a short period of time. Interruption should not last longer than 3 hours. We’ll update you once maintenance is finished on this website. (11:30 UTC — Jul 13)

When - Maintenance will start on 2023-07-17 9:00:00 CEST and should end at most at 2023-07-17 12:00:00 CEST

Starting maintenance - Maintenance is starting now. Expect some unavailable services. (2023-07-17 9:30:00 CEST)

End of maintenance, monitoring status - Maintenance is finished. We are monitoring the situation today to make sure everything works fine. (2023-07-17 10:15:00 CEST)

[Resolved] Wallet synchronization not available

Mon, 01 May 2023 12:00:00 +0000

Investigating - We’re aware of users experiencing problems with wallet synchronization. (12:00 UTC — May 1)

Located - One of our partners suddenly stopped his service. (13:00 UTC — May 1)

Working on it - We are building our own wallet synchronization service. (14:00 UTC — May 1)

Testing solution - We are testing the new wallet synchronization service. (09:11 UTC — May 12)

Monitoring - We are monitoring the new wallet synchronization service. (09:11 UTC — May 12)