Support on myDid Status Page

[Resolved] Planned maintenance

Thu, 05 Jun 2025 12:00:00 +0000

Maintenance - We planned a maintenance 🔧 for some production services. (12:00 UTC — Jun 5)

Maintenance started - The maintenance has started 🔧. Services might be unavailable. Maximum estimated maintenance time is one hour ⏳, we will update this page regularly 📝. (12:00 UTC — Jun 5)

Maintenance ended - The maintenance has ended 🎉. We are still monitoring impacted services. (12:10 UTC — Jun 5)

[Resolved] Planned maintenance

Mon, 10 Mar 2025 20:00:00 +0000

Maintenance - A maintenance of all myDid services is scheduled for March 10th starting at 8:00 PM (CET) for a maximum duration of 24 hours. During this period, our services will be temporarily unavailable. We are taking all necessary measures to minimize the impact and will keep you informed as soon as they are accessible again. Thank you for your understanding.

[Resolved] Exercise - Downtime of myDid services

Wed, 28 Aug 2024 09:10:00 +0000

Service Downtime Exercise - We are practicing the full restart of our solutions in the event of an attack on our services.

[Resolved] Planned maintenance

Thu, 04 Apr 2024 15:00:00 +0000

Planned maintenance - We are deploying a secured load balancing solution between virtual machines. This may cause some disruptions as it touches network configuration of some production machines. If you encounter a problem, wait few minutes, and try again. (15:00 UTC — Apr 4)

End of planned maintenance - No major disruption occured during the configuration. More maintenance will be planned next month to benchmark and use the deployed solution. (16:00 UTC — Apr 5)

[Resolved] Planned maintenance

Mon, 11 Mar 2024 09:00:00 +0000

Planned maintenance - We are updating machines, as well as upgrading performances of the myDid backend applications due to increase in load. You can expect some downtimes/errors on those machines during the week. This page will be updated while maintenance is progressing.

Thank you for your understanding. (09:00 UTC — Mar 11)

Monitoring - We are monitoring stability of machines running services. (09:00 UTC — Mar 18)

End of planned maintenance - Thank you for your patience. (09:00 UTC — Apr 3)

[Resolved] Planned Maintenance

Thu, 07 Dec 2023 15:00:00 +0000

Planned maintenance - Preparing the IT infrastructure for the release of the app, we need to change configuration of the main reverse proxy. This will impact all myDid user.

Expect service resuming on 2023-12-07 at 7PM.

Finished

[Resolved] Support maintenance

Wed, 11 Oct 2023 15:00:00 +0000

Maintenance in progress - Due to changes in the app, a new version of the support website is being worked on.

Maintenance finished